F.A.Q
Q: Do I have to make an appointment?
A: Yes, all photo sessions require an appointment to insure we are giving each client our undivided attention.
Q: When can I view my photos?
A: We will show you your portraits digitally the day of your session. Be prepared to order the day of your session.
Q: Can I purchase a digital image?
A: Yes, we have digital image packages or single image prices available.
Q:Are we able to have a clothing changes?
A:Yes, we like to limit clothing changes to 1 additional outfit but you are always free to call us if you think you would like more.
Q: How long do you keep my portraits?
A: We keep your photos on file for 6months. After 6 months all photos are archived.
Q:Can I bring my pet? Is there an extra fee to bring a pet?
A:Pets are welcome as long as they are people friendly and well trained. A fee is only imposed if property is damaged.
Q: Can I re-order photos at a later time?
A: Yes, just give us a call or stop by our studio.
Q: Are my photos retouched?
A: All printed photos and digital images are expertly retouched unless otherwise stated or requested.
Q: When will I receive my portraits?
A: Printed Portraits are ready 4-6 weeks after final payment is received.
Q :How long will my session take?
A: All sessions are unique and we take our time to make sure your portraits are the best you have ever taken. We ask that you come with no time limits in mind and enjoy the experience of your session.
Q: What if I need to reschedule?
A: If you need to reschedule please call us 72hours before your appointment time. Appointments rescheduled within 48 hours of the appointment time will require a deposit for the next scheduled appointment. Saturday deposits will be forfeited if cancelled less than 72 hours before scheduled appointments.
Q: What forms of payment do you accept?
A: We accept Cash, Checks & all major credit cards.
Q: What is your appointment cancellation policy?
A: We ask that you call us as soon as you know you will not be able to make your appointment. We understand things happen and this may not always be possible. Any appointments cancelled within 48 hours of scheduled time will require a non-refundable deposit for your next session.
Q: How many people can be in my family portrait session?
A: We can accommodate families of all sizes. Our standard family portrait session includes 6 members if you have more just give us a call. 310-821-7500
Q: Can you mail my photos?
A: Yes, portraits can be mailed to a home or business address for a small fee.
Q: Can I view my portraits online?
A: Yes, online galleries are available with a refundable deposit as long as you place your order before the deadline date given.